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Refund Policy

At Dr Rahul Mukherjee’s clinic, we are committed to providing high-quality cardiology services. This Refund Policy explains the circumstances under which refunds may be issued for consultations or services booked through our website or clinic.

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1. General Policy

  • All fees for consultations, procedures, and medical services are clearly communicated in advance.

  • Payment is due at the time of booking or at the time of service, as specified.

  • Refunds are generally not offered for medical consultations or services once they have been provided, in line with standard medical practice.

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2. Refunds for Cancellations or Rescheduling
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  • If you need to cancel or reschedule an appointment, please notify us at least 48 hours before the scheduled appointment.

  • If sufficient notice is provided:

    • You may reschedule your appointment without incurring additional charges.

    • If a prepayment has been made, it may be credited towards a future appointment at the clinic’s discretion.

  • If notice is less than 48 hours, a partial or full refund may not be available, but you may still reschedule subject to availability.

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3. Refund Requests
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  • All refund requests must be submitted in writing via email to [insert email address] or by post to the clinic address: [insert clinic address].

  • Requests should include your full name, appointment details, and reason for the refund request.

  • Each request will be reviewed on a case-by-case basis, and a decision will be communicated promptly.

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4. Non-Refundable Situations
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Refunds will generally not be issued in the following circumstances:

  • Consultations, tests, or procedures that have already been completed.

  • Missed appointments without prior notification.

  • Dissatisfaction with medical advice, as medical consultations are provided in good faith by qualified professionals.

  • Any changes or cancellations made within 48 hours of the scheduled appointment, unless exceptional circumstances apply (e.g., medical emergency).

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5. Exceptions

  • In exceptional cases (e.g., double booking errors by the clinic or cancellation of services by the clinic), a full refund or rescheduling will be offered.

  • Refunds, if approved, will generally be processed within 7–14 business days using the original payment method.

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6. Contact Information
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For all refund or rescheduling inquiries, please contact us at:

Mukherjee Consulting Services
Email: mukherjee.admin@lips.org.uk
Phone: 020 3870 9972
 

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