Privacy Policy

Mukherjee Consulting Services
Providing clinical and medico-legal services via Dr Rahul Mukherjee
Last updated: 15.11.2025

This Privacy Policy explains how Mukherjee Consulting Services (“we”, “us”, “our”) collects, uses, stores, and protects personal information when you visit our website or use our clinical or medico-legal services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Data Controller:
Mukherjee Consulting Services
For all clinical and medico-legal services provided by:
Dr Rahul Mukherjee, Consultant Cardiologist & Electrophysiologist

Contact: Mukherjee.admin@lips.org.uk
Address: LIPS Healthcare, 1st Floor, Turbine Hall B, Battersea Power Station, London, SW11 8DD

2. What Information We Collect

We collect both Personal Information and Non-Personal/Technical Information.

Information you provide directly

Name, address, date of birth, and contact details
Medical information, symptoms, referral letters, and clinical data
Medico-legal documents and case materials
Payment and invoicing details
Communications via website forms, email, or telephone

Information automatically collected

IP address
Device and browser information
Website usage data
Session duration, page interactions, and navigation behaviour
Cookies and tracking technologies (see Section 8)

Payment information

If you make a payment through the website or booking platform, billing details may be processed through secure third-party payment providers.

We do not collect or store your full credit card details directly on our servers.

3. How We Collect Information

We collect information in the following ways:

When you complete website forms (e.g., contact, booking, enquiries)
When you communicate with us by email, phone, or post
When you attend consultations, diagnostics, or medico-legal appointments
When you send clinical documents, investigations, or solicitor instructions
When you visit our website, through analytics and cookies
When you make a payment via secure third-party payment gateways

4. Why We Collect Personal Information

We collect Personal and Non-Personal Information to provide:

Clinical care

Provide consultations, diagnostics, and treatment
Maintain accurate medical records
Communicate with GPs, specialists, and hospitals
Arrange procedures, tests, and follow-up appointments

Medico-legal services

Review case material
Produce independent expert witness reports
Communicate with solicitors, insurers, and the Court
Meet CPR Part 35 and other legal obligations

Website and administration

Respond to enquiries
Improve website functionality and user experience
Process payments and manage invoicing
Provide customer support
Ensure website security and monitoring

Legal and regulatory compliance

Obligations to tax authorities, regulators, and professional bodies

We do not use your personal data for marketing unless you explicitly opt in.

5. How We Store, Use, Share and Disclose Information

Data storage

Our website is hosted on the Wix.com platform.
Your information may be stored through Wix’s:

secure servers
databases
cloud-based applications

Wix stores data on secure servers behind a firewall and complies with industry-standard security measures.

Clinical and medico-legal data storage

Clinical and medico-legal records may be stored in secure, encrypted environments outside of Wix, including:

encrypted clinical software
secure email
password-protected cloud storage
NHS digital-approved systems (if applicable)

Sharing information

We only share information when necessary:

For clinical care:

Your GP
Referring clinicians
Private hospitals and diagnostic centres
Medical secretaries and administrative providers
Private medical insurers (with consent)

For medico-legal work:

Instructing solicitors
Medico-legal agencies
Insurance companies
The Court (if required)

For website functionality and payments:

Wix
Payment gateways (e.g., Stripe, PayPal, or Wix Payments)
Analytics providers (e.g., Google Analytics)
IT and security service providers

We never sell personal data.

6. How We Communicate With You

We may contact you to:

Respond to enquiries
Confirm bookings or appointments
Send clinical or medico-legal correspondence
Request or provide documentation
Send invoices or payment confirmations
Notify you of urgent clinical information
Comply with legal or regulatory obligations

We may contact you via:

Email
Telephone
SMS (if consented)
Post

You may opt out of non-essential communication at any time.

7. Payments

If payment is collected through the website, all payment gateways used by Wix.com follow PCI-DSS standards to ensure secure handling of credit card information.

8. Cookies and Tracking Tools

Our website uses cookies and tracking technologies to:

Analyse website traffic
Improve user experience
Enhance performance and security

Third-party apps (e.g., Google Analytics, booking tools, or Wix marketplace apps) may place additional cookies. These providers have their own privacy practices.

Users can manage cookie preferences through their browser settings.

If you want, I can create a full Cookie Policy to accompany this.

9. Withdrawing Consent and Managing Your Data

You may withdraw consent or request changes to your personal information at any time.

To:

withdraw consent,
access your data,
request correction or deletion,
restrict processing, or
make a complaint,

please contact:

Email: [insert]
Address: [insert]

If you believe data has been handled improperly, you may also raise a complaint with the Information Commissioner’s Office (ICO).

10. Privacy Policy Updates

We reserve the right to update or modify this Privacy Policy at any time.
Changes take effect immediately upon posting on the website.

If significant changes are made, we will indicate this on the website or contact you directly where appropriate.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Mukherjee Consulting Services

Mukherjee.admin@lips.org.uk
Data Controller for services provided by
Dr Rahul Mukherjee